MoDOT’s Gateway Guide
Transportation Management Center (TMC)
In early 2002, after almost eight years of planning, design and construction, MoDOT’s Transportation Management Center (TMC) and the Gateway Guide program became operational. The TMC is located at Interstate 64 and Route 141 in Town and Country, Missouri (centrally located on the Missouri side of the St. Louis metropolitan area). With small, sure steps and a solid foundation, the TMC began to establish itself as the transportation information hub of the St. Louis region.
MoDOT embarked on a private/public partnership with Metro Networks to operate the ITS components of the center, to help coordinate incident management on Missouri’s interstate highways and to provide traveler information on the dynamic message signs, on www.gatewayguide.com, on its own traffic information hotline 511 and to the traffic media.Using Dynamic Message Signs
Dynamic message sign..
By 2010, MoDOT had 125 dynamic message signs in the St. Louis area and posted tens of thousands of messages.Customer Service Focus
What also makes the MoDOT Transportation Management Center unique in its operation is that MoDOT’s customer service operators are stationed within the center. MoDOT’s customer service representatives receive calls from the public to report problems on the states roadways. They, in turn, dispatch maintenance and traffic personnel to correct these issues. If customer service receives a call in need of immediate incident response, they give it over to the Gateway Guide staff to dispatch Motorist Assist operators, the overnight Emergency Response crews or call emergency agencies.
In early 2003, the Transportation Management Center and the Gateway Guide program officially became a 24 hours a day, seven days a week operation in Missouri. At any time in the St. Louis region, a transportation representative at the center is available to coordinate and react to any and all emergencies on the roadway. In late 2003, the Gateway Guide operations staff took on lead dispatcher responsibilities for Motorist Assist. This freed the Motorist Assist operators on the roadway (individuals originally responsible for this endeavor) to respond to more incidents and to migrate the overall operation toward a dispatched/patrolling operation. The positive effects on regional traffic because of the Incident Management program through the efforts of Motorist Assist and the Gateway Guide program have been enormous.
In 2006, MoDOT’s Transportation Management Center took over after hour calls for the entire southern half of the state. MoDOT offices from Joplin to Cape Girardeau forward their phones to the St. Louis TMC for the coordination and handling of all emergencies.The Foundation for the Future of St. Louis ITS
After nearly 20 years of planning and a decade of operation, Gateway Guide and MoDOT’s Transportation Management Center has become a major part of the fabric of St. Louis’ transportation infrastructure. The center provides the vast majority of all traveler information to the public. All major freeways and three major arterials have speed sensors, cameras and dynamic message signs to convey road conditions to the public.
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